Shipping Policy

🐾 PetMeToo Global Shipping Policy;Transparent, Reliable Delivery for You and Your Furry Friends.

◆ Order Processing  Timeline
Processing Time (3-7 Business Days):
Every customized item is handcrafted from scratch to meet your pet’s unique needs.

Peak Season Alert: During holidays or sales (e.g：Black Friday, Christmas), processing may extend to 7-10 business days. Updates will reflect in your order portal.

Customization Lock: To ensure quality, production begins within 24 hours of order submission. No changes to personalization (names, sizes, pet designs) are allowed after submission.

◆ Shipping Options ： Delivery
Standard Shipping (Budget-Friendly):
Cost:

$6.99 for order≤69.99
Free for orders ＞ $69.99

Delivery Time: 8-15 business days after dispatch (covers 90% of destinations).

Expedited Shipping (Fast; Priority):

Cost: Flat fee of $14.99 (any order value).

Delivery Time: 7-10 business days (priority customs clearance + dedicated logistics lanes).

 

◆ Transparent Tracking：

Receive a tracking number via email once your order ships. Monitor progress at 17Track.

Key Updates: SMS/email alerts for milestones (e.g.customs clearance, out for delivery).

 

Shipping Destinations:

20 Supported Countries/Regions:
USA (excluding Alaska), Canada, UK, EU countries (Germany, France, Italy, Spain, etc.), Australia, Japan, Israel, Switzerland, New Zealand, and more. Full list here.

Estimated Delivery by Region:

Region；Standard Shipping ;Expedited Shipping
North America/EU ：8-12 business days ;5-7 business days
Australia/Asia：10-14 business days;7-9 business days

◆Proactive Delay Management
Potential Delays:

Weather events, customs strikes, or holidays (e.g. Christmas) may add 1-2 weeks to delivery.

Non-EU/NA Destinations: For stricter customs regions (e.g Japan, Australia), expedited shipping is recommended.

◆Customer Responsibilities
Accurate Details Required:

Provide a valid email + mobile number during checkout (failed deliveries due to incorrect info are not eligible for compensation).

Use the recipient’s legal name (matching government ID) to avoid customs issues.

Duties Taxes:

Customers are responsible for local import fees (VAT, customs duties). Estimate costs via SimplyDuty.

Declaration Compliance: Ensure order value is accurately declared to prevent delays or penalties.

◆PetMeToo Guarantees
Lost/Damaged Packages:

Report within 48 hours of delivery to support@petmetoo.com with photo/video proof for a free replacement or full refund.

Late Delivery Compensation:

If your order exceeds the promised timeframe by 10+ business days, claim a $10 store credit via customer support.

🐶 Pro Tips for Pet Parents:

Place orders 2-3 weeks in advance for special occasions.

Bookmark your “Order Status” page for real-time production/shipping updates.